Who we are:
We are a family health centre that prides itself on providing compassionate, comprehensive, coordinated and patient-centred care for our enrolled patients and their whānau. We are proud to serve our community.
We try to make sure your health support is provided by a small number of people who make you and your whānau their priority. But we are also part of a broader health network which provides access to a wide range of services. We try to make sure your care is comprehensive and joined up.
Kauri HealthCare is constantly looking at how we can do things better, and we are totally committed to training the next generation of health professionals.
Te Tiriti o Waitangi and equity
Kauri HealthCare is committed to Te Tiriti o Waitangi. We have established a formal relationship with Rangitāne o Manawatu, the tangata whenua of Papaioea.
We also have close working relationships with Mana o te Tangata and the other Māori providers in our community. We are constantly looking for ways to make our services more acceptable to whānau Māori.
Kauri HealthCare is also committed to health equity for Pacific and other groups in our community who face health challenges, such as former refugees.
Welcome to Our Family Health Clinic
Our Care Model
Kauri HealthCare is a large family health centre with more services than a traditional general practice. The health professionals who care for you will work together, to make sure you are getting joined-up services.
We provide patient-centred care. By getting to know our patients, we can help meet people’s individual needs.
We are responsive and flexible. That means there are different ways you can access care, and the care you get is matched to your level of need.
We promote planned care and helping you and your whānau to better manage your own health. By being proactive, we help you stay in the best health you can.
Your Pod
Kauri HealthCare is organised into small teams, called pods. When you enrol with us, you become part of a pod.
Each pod looks after about 3,500 patients. That means you and your whānau can get to know the staff. You will get continuity of care from people you know.
Each pod is led by a senior doctor. It also has other doctors, and other kinds of health professionals.
You will normally see the same health professional. If they’re not available, we try to find you another health professional from your own pod.
We believe in respect, dignity, and freedom from discrimination
At Kauri HealthCare, we want everyone to feel welcome and safe.
We ask staff and patients to act in a way that upholds our values of:
Excellence l Compassion l Respect l Sustainability l Equity
Disabilities
We cater for people with special needs and disabilities. Please advise our friendly reception team.
They will be very willing to assist with any requirements.
The Kauri HealthCare reception team can assist people with hearing impairments.
Languages and translation
We use Ezispeak’s interpreting services where necessary, to make sure we meet the needs of patients and whānau. This service needs to be booked in advance. Please contact the reception team and let them know your needs.
Use and confidentiality of your health information
Kauri HealthCare takes your privacy very seriously. We follow the Health Information Privacy Code 2020, and Think Hauora’s Health Information Privacy Statement, provided below. These set out the rules for collecting, storing, and sharing people’s information.
To improve quality of life by providing sustainable, compassionate, comprehensive, health care services is our mission
Same Day Appointments may be Available, give us a call.